Effective Date: January 2025

Kiddies Hive Educare (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our learners, parents, guardians, staff, and visitors. This Privacy Policy explains how we collect, use, store, and safeguard information in compliance with South African privacy laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect the following types of information:

• Personal details: child’s full name, date of birth, gender, parent/guardian names, contact details (address, phone number, email).

• Educational information: enrolment forms, progress reports, attendance records.

• Medical and health information: allergies, medical conditions, emergency contacts, doctor’s details.

• Financial details: billing information and payment records.

• Website data (if applicable): limited information such as browser type, IP address, and cookies when you visit our site.

2. How We Use Your Information

We use collected information to:

• Provide safe and effective childcare and education.

• Communicate with parents/guardians regarding their child’s progress, emergencies, or school events.

• Maintain accurate records for enrolment, billing, and regulatory compliance.

• Ensure children’s health, safety, and wellbeing during school hours.

• Improve our services, teaching, and school facilities.

3. Sharing of Information

We respect your privacy and only share information when necessary:

• Internally: among staff for educational and care purposes.

• Externally: with medical professionals in emergencies, government/education departments when legally required, or trusted service providers (e.g., accounting).

• We never sell personal information.

4. Data Protection & Security

• Records are stored securely in physical files and/or digital systems.

• Access to personal information is restricted to authorized staff.

• Reasonable safeguards are in place to prevent unauthorized access, loss, or misuse.

5. Parent/Guardian Rights

As a parent/guardian, you have the right to:

• Access personal information we hold about your child.

• Request corrections to inaccurate or outdated information.

• Withdraw consent for non-essential uses of data.

• Raise concerns about how your information is handled.

6. Photos, Media & Online Presence

• We may capture photographs/videos of children for educational purposes, school events, or promotional materials.

• Consent is always requested during enrolment, and parents may opt out at any time.

• No child’s full name will be used publicly without prior consent.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Parents/guardians will be informed of significant changes.

8. Contact Us

For any queries or requests regarding this Privacy Policy, please contact:
📞 076 326 0623
✉️ kiddieshiveeducare@gmail.com
🏠 216 Belgravia Road, Belthorn Estate, Cape Town